FAQ
Frequently asked questions
How long does shipping take? Estimated delivery time is about 1 to 3 weeks. You'll get a tracking code by email as soon as your order ships.
How do returns work? All our products come with a 30 day money back guarantee. If you're not satisfied, contact our customer support within 30 days of your order and we'll help with the return and refund your money.
What payment methods do you accept? We accept all major cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
What does the 30 day money back guarantee mean? If for any reason you're not satisfied with your product, let us know within 30 days of receiving your order. We'll help you with the return and refund your purchase in full.
How do I contact customer support? You can reach us by email at support@petnestco.com. We aim to respond to all messages as quickly as possible.
What materials are the scratching products made of? The scratching mat and ball are made from durable, cat safe materials such as natural sisal and sturdy construction that withstands daily use.
Do the scratching products protect furniture? Yes. The scratching mat and ball redirect your cat's scratching away from sofas, chairs, and tables, keeping your furniture intact.
How do I clean the scratching products? Wipe the product with a damp cloth and let it air dry. Loose fur can be removed with light brushing.
Do the scratching products suit cats of all sizes? Yes. The products are available in different sizes and styles, so they suit both kittens and adult cats.
Does the water bottle work for both dogs and cats? Yes, the water bottle works for both dogs and cats. The 3 in 1 design includes a water bowl, a food dispenser, and a poop bag dispenser, making it handy for either pet on walks.
How much liquid does the water bottle hold? The water bottle is available in two sizes, 300 ml and 500 ml. The smaller size suits short walks, the larger size suits longer outings.
How do I clean the water bottle after use? The parts of the water bottle detach and rinse clean with warm water and dish soap. The parts are BPA free ABS plastic, so they hold up to regular washing.
Does the water bottle leak in a bag or backpack? The water bottle is designed to be leak proof. The cap locks securely, so it's safe to carry in a bag or backpack while out and about.
Frequently asked questions
How long does shipping take?
Estimated delivery time is about 1 to 3 weeks. You'll get a tracking code by email as soon as your order ships.
How do returns work?
All our products come with a 30 day money back guarantee. If you're not satisfied, contact our customer support within 30 days of your order and we'll help with the return and refund your money.
What payment methods do you accept?
We accept all major cards (Visa, Mastercard, American Express), PayPal, Apple Pay, Google Pay, and Shop Pay.
What does the 30 day money back guarantee mean?
If for any reason you're not satisfied with your product, let us know within 30 days of receiving your order. We'll help you with the return and refund your purchase in full.
How do I contact customer support?
You can reach us by email at support@petnestco.com. We aim to respond to all messages as quickly as possible.
What materials are the scratching products made of?
The scratching mat and ball are made from durable, cat safe materials such as natural sisal and sturdy construction that withstands daily use.
Do the scratching products protect furniture?
Yes. The scratching mat and ball redirect your cat's scratching away from sofas, chairs, and tables, keeping your furniture intact.
How do I clean the scratching products?
Wipe the product with a damp cloth and let it air dry. Loose fur can be removed with light brushing.
Do the scratching products suit cats of all sizes?
Yes. The products are available in different sizes and styles, so they suit both kittens and adult cats.
Does the water bottle work for both dogs and cats?
Yes, the water bottle works for both dogs and cats. The 3 in 1 design includes a water bowl, a food dispenser, and a poop bag dispenser, making it handy for either pet on walks.
How much liquid does the water bottle hold?
The water bottle is available in two sizes, 300 ml and 500 ml. The smaller size suits short walks, the larger size suits longer outings.
How do I clean the water bottle after use?
The parts of the water bottle detach and rinse clean with warm water and dish soap. The parts are BPA free ABS plastic, so they hold up to regular washing.
Does the water bottle leak in a bag or backpack?
The water bottle is designed to be leak proof. The cap locks securely, so it's safe to carry in a bag or backpack while out and about.