Refund policy
Last updated: 6 September 2026
We want you to be happy with your purchase. If you are not satisfied, we offer a 30 day money back guarantee.
How it works
- You have 30 days from the date of delivery to request a refund.
- Email us at support@petnestco.com with your order number and the reason.
- We will confirm your refund by email within 1 to 3 business days.
- Refunds are issued to your original payment method within 14 days, and we email you to confirm.
What it costs you
Nothing. There are no return shipping costs and no restocking fee. You receive the full amount you paid, including any shipping charge that was applied to your order.
When we may ask for the item back
In some cases we may ask you to return the item before we issue your refund. If we do, we arrange and pay for the return ourselves. You will never be asked to cover return postage.
We may ask for the item back, or decline a refund, where there is a pattern of repeated claims on the same account.
Exceptions
Items that are damaged through misuse may not be eligible for a full refund. This does not affect your statutory right of withdrawal under EU consumer law.
Statutory right of withdrawal (EU consumers)
As an EU consumer, you also have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, in accordance with the EU Consumer Rights Directive. This right exists alongside, and is not reduced by, our 30 day money back guarantee.
Contact
Email: support@petnestco.com