Terms of service

Last updated: 20 September 2026

These Terms of Service govern your use of petnestco.com and any purchase you make through the store. By placing an order you agree to these terms.

Orders and pricing

Prices are shown in the currency selected in the store, and the currency you pay in is confirmed at checkout before you pay. Where applicable sales tax or VAT is included, this is stated at checkout. Import duties and taxes charged by your own country are not included; see our Shipping Policy. We reserve the right to correct pricing errors before an order is confirmed. Your order is confirmed once you receive an order confirmation email.

Payment

Payment is processed securely through Shopify Payments and the other payment methods offered at checkout. We do not store your full payment card details.

Shipping

See our Shipping Policy for delivery areas, timeframes, and costs.

Returns and refunds

See our Refund Policy for details on our 30 day money back guarantee.

Liability

To the extent permitted by applicable law, PetNestCo is not liable for indirect or consequential damages arising from the use of our products, except where such liability cannot be excluded by law (including statutory consumer protection rights).

Governing law

These terms are governed by the laws of the European Union member state in which we are established. If you are a consumer, this choice of law does not deprive you of the protection of the mandatory consumer protection provisions of your own country of residence, and you may bring proceedings in the courts of the country where you live. Our Refund Policy lists the statutory rights that apply in our main markets.

Contact

PetNestCo
Email: support@petnestco.com