Shipping policy

Last updated: 4 September 2026

Where we ship

We ship worldwide. Enter your address at checkout and you will see the delivery options available for your country before you pay. If we cannot ship to your address, checkout will tell you before you enter any payment details.

Delivery times

Orders are delivered in 2 to 7 business days from order confirmation, wherever you are. You will receive a tracking link by email as soon as your order ships.

Shipping costs

Shipping is free on every order, with no minimum. The price you see is the price you pay, and nothing is added at checkout.

Customs and import charges

For deliveries outside the EU, your country may charge import duties or taxes. These are set by your local authorities, are not included in our prices, and are the recipient's responsibility.

Delays

Delivery times are estimates rather than guarantees. Delays can happen because of customs processing, carrier problems, or unusually high demand. If your order is running late, email us at support@petnestco.com and we will chase it for you.

Lost or damaged items

If your order arrives damaged or faulty, email us within 30 days of delivery and we will arrange a replacement or a full refund, including any return shipping. Tell us what is wrong and send a photo if you can, as that usually settles it without sending the item back.

If your order has not arrived at all, contact us as soon as the delivery window has passed and we will trace it with the carrier. Your statutory rights as a consumer are not affected by any of the above.

Incorrect addresses

Please check your delivery address before completing your order. If a parcel is returned to us because the address was wrong or incomplete, we will contact you to arrange redelivery.

Contact

Email: support@petnestco.com